Frequently Asked Questions
Thinking about staying at Areca Lodge? We have put together answers to the questions our guests ask most often – from check-in times and parking to pools, dining, and how to get the best rate. If you cannot find what you are looking for, our team is happy to help.
Reservations and Rates
How do I get the best rate for my stay?
The best available rate is always on our website. When you book directly through arecalodge.com, you reserve with us rather than through a third-party platform, which means any questions or changes can be handled directly by our team. If you have any doubts, reach us at [email protected] or call +66 (0) 3841 0123 and we will be glad to assist.
Can I book for a group or request specific room types?
Yes. Use the booking form on our website to select your preferred room type, or contact us directly if you have specific requirements — such as adjoining rooms for families, or a preference for pool view. We will do our best to accommodate your needs, subject to availability.
What is your cancellation policy?
Cancellation terms vary depending on the rate type selected at the time of booking. The applicable policy is shown clearly at checkout before you confirm your reservation. For queries about an existing booking, please contact us directly at [email protected] or +66 (0) 3841 0123.
Check-In, Check-Out, and Arrival
What are the check-in and check-out times?
Check-in is from 14:00. Check-out is by 11:30. If you arrive before check-in time, our team will store your luggage securely while your room is prepared. Early check-in and late check-out may be available on request, subject to availability — please enquire in advance so we can do our best to arrange it.
What should I do if my flight arrives late at night?
Areca Lodge operates a 24-hour front desk. Your room will be held regardless of arrival time as long as the reservation is confirmed. If you anticipate a very late arrival, we recommend notifying us in advance so the team can prepare accordingly.
Do you offer airport transfers?
Yes. Airport transfers can be arranged at an additional cost. Please contact us before your arrival to make arrangements — our front desk team will be happy to confirm pricing and availability.
Is there on-site parking?
Yes. Areca Lodge has its own on-site parking lot available to guests.
Rooms and Facilities
What room types do you offer?
We have a range of rooms to suit different group sizes and preferences:
- Standard Plus Room — 32 sqm, Double or Twin configuration, City View
- Deluxe Plus Room — 32 sqm, Double or Twin configuration, Pool View
- Superior Room — 38 sqm, King bed (Japanese bed style)
- Super Deluxe Room — 40 sqm, King bed
- Executive Room — 42 sqm, King bed, Pool View
- Luxury Room — 60 sqm, King bed plus Single bed, sleeps up to three
- Patio Suite — 120 sqm, King bed plus Queen bed, sleeps up to four, with a private living room and pantry
All rooms include a private balcony, safety deposit box, scan-card door lock, complimentary tea and instant coffee, and complimentary bottled water each day.
Do all rooms have a balcony?
Yes. Every room at Areca Lodge includes a private balcony.
Which rooms are best for families?
The Luxury Room and the Patio Suite are both well suited to families. The Luxury Room accommodates up to three guests, while the Patio Suite accommodates up to four and includes a living room and private pantry — a comfortable choice for families who want more space during their stay.
Is Wi-Fi available throughout the hotel?
Yes. Areca Lodge have Free-Wi-Fi in the room and common area. If you have technical issue connecting to our Wi-Fi please contact Front Desk.
Swimming Pools
How many swimming pools do you have?
Areca Lodge has two swimming pools.
The Cabana Pool is a ground-floor pool open from 10:00 to 20:00. Light food and drinks are available from The Marble Café during pool hours. Please note that reserving sunbeds with towels is not permitted.
The Blue Ocean Pool is a larger pool with plenty of sunbeds, open from 10:00 to 19:00. The Blue Ocean Bar is located directly alongside.
Are the pools open to children?
Yes. We have children pool in both Cabana and Blue Ocean pool. Children must be accompanied by an adult at all time.
Is there a charge to use the pools?
The pools are for registered guests of the hotel.
Dining and Drinks
What dining options are available at the hotel?
We have several outlets on site to suit different times of day and moods:
- Bai Mai Kitchen — Breakfast venue serving Thai and Western breakfast, open 06:00 to 10:00. Two coffee machines are available.
- The Marble Café and Restaurant — Thai and Western menu with drinks and cocktails, open 11:00 to 23:00. Also serves the Cabana Pool during pool hours.
- Beer Court — Open 17:00 to 02:00.
- Beer Garden — Open 17:00 to 02:00.
- Blue Ocean Bar — Adjacent to the Blue Ocean Pool, open during pool hours.
Is breakfast included in the room rate?
Yes the room rate include breakfast.
What is the ACE Club?
The ACE Club is our guest loyalty programme. Members receive a 15 percent discount on food at The Marble Café and Restaurant. The discount is not combinable with other active promotions.
Location and Getting around
Where is Areca Lodge located?
We are situated on Soi Diana Inn, off Pattaya Sai Song Road in Central Pattaya — a quiet side street that keeps you away from road noise while remaining close to everything the city has to offer. Central Pattaya’s main shopping, restaurants, and entertainment are approximately 750 metres away. Pattaya Beach is approximately 550 metres away.
Can I walk to the beach and local attractions?
Yes. Pattaya Beach, Walking Street, local restaurants, night markets, and shopping centres are all within walking distance of the hotel. Guests who prefer not to rely on taxis or rental vehicles often find the location particularly convenient.
Is Areca Lodge suitable for guests without a car?
Very much so. The central location means most of Pattaya’s main attractions can be reached on foot. For destinations further afield, the hotel can assist with transport arrangements.
Health, Wellness, and Accessibility
Is there a fitness centre?
Yes. The Fitness Center is open daily from 08:00 to 20:00 and is available to all hotel guests.
Do you have any facilities related to health and wellness?
Yes we do. We have wellness zone where hotel guest can request DIY medical check-up located at Areca Lodge building. Also, we have infirmary room for hotel guest.